Refund & Cancellation Policy — Horizon Virtual Academy
Last Updated: September 10, 2026
At Horizon Virtual Academy, we want you to feel confident in every course you enroll in. This policy outlines the conditions under which a refund may be requested and processed.

Refund Eligibility
Refund requests must be submitted within 3 days of the enrollment/purchase date.
The course must not be more than 1 module completed at the time of the refund request.
Requests made after 3 days, or after completing more than 1 module, will not be eligible for a refund.

How to Request a Refund
To request a refund, email us at support@horizonvirtualacademy.org with your full name, registered email, course name, and reason for the request. Our team will review your request and respond within 3-5 business days.

Refund Processing
Approved refunds will be credited back to your original payment method (Easypaisa or bank transfer).
Processing times may vary depending on your payment provider and typically take 3-5 business days to reflect after approval.

Non-Refundable Situations
Courses completed beyond 1 module
Requests submitted after the 3-day window
Certificates already issued
Promotional, discounted, or bundled course purchases (unless stated otherwise at the time of purchase)

Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

Contact Us
Horizon Virtual Academy —
Email: support@horizonvirtualacademy.org
Website: horizonvirtualacademy.org